Terms of service
Effective Date: December 1, 2025
Welcome to Kawaii Co. (Kawaii Collective LLC). By accessing or purchasing from our website kawaiico.co, you agree to the following Terms of Service. Please read them carefully before using our site.
⸻
1. Overview
This website is operated by Kawaii Collective LLC. Throughout the site, the terms “we,” “us,” and “our” refer to Kawaii Co.
By visiting our site or purchasing from us, you engage in our “Service” and agree to these Terms.
If you do not agree with any part of these Terms, please refrain from using the site.
⸻
2. Online Store Terms
By using this site, you confirm that:
• You are at least 18 years old (or have parental permission).
• You will not use our products for illegal or unauthorized purposes.
• You agree not to violate any laws or transmit harmful code.
Violation of any Terms will result in immediate termination of services.
⸻
3. General Conditions
We reserve the right to:
• Refuse service to anyone for any reason
• Limit or cancel orders (including suspected fraud)
• Modify or discontinue products at any time
You agree not to reproduce, resell, or exploit any part of the Service without written permission from Kawaii Co.
⸻
4. Product Information & Availability
We make every effort to display our products accurately, but colors may vary based on lighting or screen settings.
Because many items are limited, handmade, or mystery-based, we cannot guarantee availability.
Prices and products may change without notice.
⸻
5. Accuracy of Billing & Account Information
You agree to provide complete and accurate information for all orders placed in our store.
We reserve the right to:
• Cancel any order
• Update or correct information
• Request additional verification if needed
⸻
6. Mystery Gacha Items
All gacha bundles and mystery items are final sale.
By purchasing, you acknowledge that:
• Contents are randomized
• You may receive duplicates
• Returns or exchanges are not permitted
This ensures fairness and integrity in the mystery process.
⸻
7. Third-Party Services
Our store is hosted by Shopify, which provides secure eCommerce tools and payment processing.
We are not responsible for third-party actions or errors outside our control.
Links to third-party sites may appear on our site. We are not responsible for their content or policies.
⸻
8. Optional Tools
We may offer tools such as email sign-ups, reward systems, or gacha animations.
These are used at your own discretion and may be governed by third-party terms.
⸻
9. Shipping & Delivery
Shipping times are estimates and may vary.
Once an order is shipped, Kawaii Co. is not responsible for:
• Carrier delays
• Lost or stolen packages
• Delivered-but-not-received items
Please refer to our Shipping Policy for more details.
⸻
10. Returns & Refunds
Due to the nature of our products, many items are final sale.
Please review our Refund & Return Policy before purchasing.
⸻
11. User Comments, Reviews & Submissions
If you submit reviews, photos, or messages, you grant Kawaii Co. permission to use, edit, publish, or distribute them for marketing or store improvements.
We reserve the right to:
• Remove inappropriate or harmful content
• Block abusive or fraudulent accounts
⸻
12. Errors, Inaccuracies & Omissions
Occasionally there may be errors in pricing, descriptions, availability, or promotions.
We reserve the right to correct these at any time without prior notice.
⸻
13. Prohibited Uses
You are prohibited from using the site or its content to:
• Harm, abuse, or harass others
• Engage in fraud, hacking, or illegal activity
• Upload viruses or malicious code
• Interfere with the site’s security
Violation may result in termination or legal action.
⸻
14. Limitation of Liability
Kawaii Co. is not liable for:
• Indirect or consequential damages
• Loss of data, profit, use, or reputation
• Issues caused by third-party services or internet failures
Your use of the site is at your own risk.
⸻
15. Indemnification
You agree to indemnify Kawaii Co. from any claims arising from:
• Your misuse of the site
• Violation of these Terms
• Infringement of any rights
⸻
16. Changes to Terms
We may update these Terms at any time.
Changes will take effect immediately upon posting.
Continued use of the site signifies acceptance of updated Terms.
⸻
17. Contact Information
For questions about these Terms, contact us at:
📧 ale.tenorio76@gmail.com
🌸 Kawaii Co. / Kawaii Collective LLC
📍 Miami, Florida