Refund Policy

Refund Policy
At Kawaii Co., your happiness is our priority! If something isn’t right with your order, we’re here to help.

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1. Returns & Exchanges

✔ We accept returns within 14 days of delivery for unused, unopened items in original packaging.
✔ Due to hygiene and safety reasons, press-on nails, beauty accessories, and opened packaging cannot be returned.
✔ Custom items and sale items are final sale and non-refundable.

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2. How to Start a Return

Email us at [your email here] with:
✔ Your order number
✔ Item(s) you’d like to return
✔ Reason for return

We’ll provide instructions for sending the item back. Return shipping costs are the responsibility of the customer unless the item is damaged or incorrect.

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3. Refunds

✔ Once your return is approved and inspected, we’ll issue a refund to your original payment method.
✔ Refunds may take 5–10 business days to appear on your statement.
✔ Shipping fees are non-refundable.

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4. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please email us within 7 days of delivery with a photo. We’ll send a replacement or process a full refund.

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5. Exchanges

At this time, we do not offer direct exchanges. Please return the item and place a new order.

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Questions?
Contact us anytime at ale.tenorio76@gmail.com for assistance with returns or refunds.