Refund policy

🌸 Kawaii Co. Refund & Return Policy

Thank you for supporting Kawaii Co.! Every order is packed with care to bring you a little pastel magic. Please review our return and refund policy below.

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✨ All Sales Final on the Following Items

Because of the nature of our products, we cannot accept returns or exchanges on:

These items are final sale for sanitary, safety, and packaging integrity reasons.

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✨ Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, we will happily make it right!

Please email us at ale.tenorio76@gmail.com within 3 days of delivery with:

We will offer a replacement (if available) or store credit.

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✨ Lost Packages

Once an order is shipped, Kawaii Co. is not responsible for delays, missed deliveries, or packages marked delivered but not received.

For lost or stolen packages, please contact your local USPS location to file a claim.

If you need help, we’re always here to guide you through the process.

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✨ Order Cancellations

Orders may be canceled within 1 hour of purchase as long as they have not been packed or shipped.

Gacha bundles and custom items cannot be canceled once processing begins.

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✨ Exchanges

At this time, we do not offer exchanges due to the collectible and limited nature of our products.

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✨ We’re Here to Help

Your happiness means everything to us!

For any questions, email us at ale.tenorio76@gmail.com and we’ll assist you with care and kindness.